H2O Original – Terms and Conditions

H2O Original Co., Ltd. designated as H2O Original Thailand

Payments by Visa, MasterCard, debit cards, or PayPal account can be done via our PayPal secure online payment gateway. We only accept cash payments in our shop. Direct bank transfers can also be used after receiving our bank details.

NO extra fees involved for our customers for PayPal or credit card payment (Fees will be paid by H2O Original Thailand), however If you choose to pay by direct bank transfer, the additional charges incurred will be paid by yourself.

We will never communicate any of your personal information to third parties.

All bookings with H2O Original Thailand are subject to the terms and conditions outlined here. Please take time to read them carefully.

Day Trip and/or diving courses terms and Payment Conditions

  • Day trip and/or diving courses bookings are confirmed only after full payment.
  • For Ang Thong Marine Park day trips all National Marine Park fee is payable onboard in cash. This fee is subject to change without notice and is controlled by the Thai authorities.
  • Certified divers need to produce their certification card prior to diving. Failure to do so may result in trip cancellation or being refused diving.
  • Cancellations received by email, post mail or fax 14 days or more before commencement of the first day trip / diving course are eligible for a FULL refund, minus diving insurance subscription through our company, any bank charges, credit card charges and any exchange rate losses if any incurred.
  • Cancellations received by email, post mail or fax between 13 days and 7 days before commencement of the first day trip / diving course are eligible for a 60% refund.
  • Cancellations received by email, post mail or fax between 6 days and 24 hours before commencement of the first day trip / diving course are eligible for a 30% refund.
  • No refund can be eligible 24 hours or less before commencement of the first day trip / diving course.

We highly advise you to renew or subscribe for a Travel Insurance prior your holiday departure. In case of accident or illness, H2O Original Thailand will provide you all the necessary documents and/or help in order to claim the refund of any H2O Original Thailand bookings to your Travel Insurance company.